Helpdesk

Here we have listed the most common problems and their respective solutions.
If you still need support, our team will be happy to assist you via live chat within your session application (Zoom or Teams) or write an email:

support@rocketstream.de

General Problems

Your personal access data will be sent to you by mail a few days before the event. Please also check your spam folder.

Please contact the congress organizer or our helpdesk via chat.

We use Zoom for the integration of virtual participants. Zoom ensures that its products can be operated by users with
mobility disabilities by supporting accessibility through the keyboard and by developing
keyboard access and developing interactions that do not require fine motor control.

You will need a computer with Internet access, a webcam and a headset.

In principle, you can participate with any Internet-enabled device. We recommend the latest version of Google Chrome as well as the newest version of Zoom.us for a smooth operation. Please also note that screensharing can lead to problems on mobile devices.

Audio / Video

This is the accordion body content. It is typically best to keep this area short and to the point so it isn't too overwhelming.

Screensharing

This is the accordion body content. It is typically best to keep this area short and to the point so it isn't too overwhelming.

in Zoom

This is the accordion body content. It is typically best to keep this area short and to the point so it isn't too overwhelming.

General
Audio/Video
Screensharing
in Zoom

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In order to provide you with an optimal experience, we use technologies such as cookies to store and/or access device information. If you consent to these technologies, we may process data such as browsing behavior or unique IDs on this website. If you do not give or withdraw your consent, certain features and functions may be affected.

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Technical storage or access is strictly necessary for the lawful purpose of enabling the use of a particular service expressly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a message over an electronic communications network.

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Die technische Speicherung oder der Zugriff ist für den rechtmäßigen Zweck der Speicherung von Präferenzen erforderlich, die nicht vom Abonnenten oder Benutzer angefordert wurden.

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Die technische Speicherung oder der Zugriff, der ausschließlich zu statistischen Zwecken erfolgt. Technical storage or access used solely for anonymous statistical purposes. Without a subpoena, the voluntary consent of your Internet service provider, or additional records from third parties, information stored or accessed for this purpose alone generally cannot be used to identify you.

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Technical storage or access is necessary to create user profiles, to send advertisements, or to track the user on a website or across multiple websites for similar marketing purposes.

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