Here we have listed the most common problems and their respective solutions.
If you still need support, our team will be happy to assist you via live chat.
Below right you will find the possibility to contact us directly.
Please note:
If you are in a live-session at the moment -
please use the chat function of the logged in software - for example Zoom or MS Teams.
Your personal access data will be sent to you by mail a few days before the event. Please also check your spam folder.
Please contact the congress organizer or our helpdesk via chat.
We use Zoom for the integration of virtual participants. Zoom ensures that its products can be operated by users with mobility disabilities by supporting accessibility through the keyboard and by developing keyboard access and developing interactions that do not require fine motor control.
You will need a computer with Internet access, a webcam and a headset.
In principle, you can participate with any Internet-enabled device. We recommend the latest version of Google Chrome as well as the newest version of Zoom.us for a smooth operation. Please also note that screensharing can lead to problems on mobile devices.
Security settings MAC / Windows
Please contact the congress organizer or our helpdesk via chat.
MS Powerpiont is not mandatory. You can also create pdf. files with your reader. We do not recommend presenting via MS Word.
We recommend a resolution of 1920x1080 pixels. Avoid too small graphics and fonts.
Please make sure that you share the screen with the "Presentation View".
Our technicians will be happy to check the function again with you.
MS Powerpiont is not mandatory. You can also create pdf. files with your reader. We do not recommend presenting via MS Word.
We recommend a resolution of 1920x1080 pixels. Avoid too small graphics and fonts.
Please make sure that you share the screen with the "Presentation View".
Our technicians will be happy to check the function again with you.